RETURNS POLICY

At DECREE, customer satisfaction is important to us. We take pride in the quality of our fragrances and carefully inspect every order before shipment. If you encounter an issue with your purchase, we encourage you to contact our customer support team so we can assist you in finding an appropriate solution.

Due to the personal nature of fragrance products, opened, used, or damaged items caused by customer handling are generally not eligible for return or refund. To maintain product integrity and hygiene standards, returns are typically accepted only for items that arrive damaged, defective, incorrect, or incomplete.

If you receive a product that is damaged during transit or does not match your order, please notify us within a reasonable period after delivery. To help us process your request efficiently, we may ask for supporting information such as photographs of the product, packaging, and proof of purchase.

Once your request has been reviewed and approved, we will provide instructions regarding the return process, replacement, store credit, or refund, depending on the nature of the issue and applicable circumstances. Refunds, when approved, will be issued through the original payment method whenever possible.

DECREE reserves the right to evaluate each return or refund request on a case-by-case basis. We recommend reviewing product descriptions carefully before placing an order. If you have any questions regarding our Refund and Returns Policy, please contact our customer support team for further assistance.